Privacy Policy

Last updated: 10 August 2026

Le Lovinter Boutique operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”).

The Services are powered by Shopify, which provides the technology that enables us to operate our online store.

This Privacy Policy explains how Le Lovinter Boutique collects, uses, discloses, stores and protects personal information when you visit or use our Services, make a purchase or other transaction, or otherwise communicate with us.

We are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to our business.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details at the end of this policy.

1. Personal Information We Collect

When we use the term “personal information”, we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in material form or not.

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact information

This may include:

• Your name;
• Email address;
• Phone number;
• Billing address; and
• Shipping or delivery address.

Transaction and purchase information

This may include:

• Products you view, purchase, return or exchange;
• Order details and order history;
• Payment and transaction details;
• Delivery information;
• Refund or exchange information; and
• Information you provide when contacting us about an order.

Account information

If you create an account with us, we may collect information such as:

• Your username;
• Account preferences;
• Account settings; and
• Other information associated with your account.

We do not need or intend to collect your payment card number directly where payment is processed through third-party payment providers. Payment information may be collected and processed by Shopify or other payment providers in accordance with their own privacy policies and security practices.

Communications

We may collect information you provide when you contact us, including information contained in emails, messages, customer-service enquiries, reviews or other communications.

Device and usage information

When you visit or use our Services, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Network information;
• Pages or products viewed;
• Referring websites;
• Information about how and when you interact with our Services; and
• Other technical or usage information collected through cookies and similar technologies.

2. How We Collect Personal Information

We may collect personal information from:

Directly from you

For example, when you:

• Place an order;
• Create an account;
• Subscribe to marketing communications;
• Contact us;
• Request a return, exchange or refund;
• Leave a review;
• Participate in a promotion; or
• Otherwise provide information to us.

Automatically

We may collect certain information automatically when you use our Services through cookies, pixels and similar technologies.

From service providers

We may receive personal information from service providers that assist us in operating our business, including Shopify, payment providers, shipping providers, technology providers, analytics providers and other service providers.

From third parties

We may receive information from other third parties where permitted by law, such as advertising, social media, marketing or business partners.

3. How We Use Personal Information

We may collect, use and disclose personal information for purposes reasonably necessary to operate and improve our business and provide our Services.

These purposes may include:

Providing and improving our Services

We may use personal information to:

• Process and fulfil orders;
• Process payments;
• Arrange delivery and shipping;
• Manage customer accounts;
• Process returns, exchanges and refunds;
• Provide customer support;
• Respond to enquiries;
• Remember preferences;
• Improve our products and Services;
• Recommend products that may be relevant to you; and
• Provide a more personalised shopping experience.

Marketing and advertising

Where permitted by law, we may use personal information to send promotional communications and provide advertising about our products, services, offers and promotions.

Marketing communications may be sent by email, SMS or other permitted communication channels.

Where required by law, we will obtain appropriate consent before sending commercial electronic messages.

You can unsubscribe from promotional emails by using the unsubscribe facility included in the relevant communication. You may also contact us to request that we stop sending direct marketing communications.

Unsubscribing from marketing communications will not prevent us from sending non-promotional communications that are reasonably necessary, such as messages relating to your orders, transactions or account.

Security and fraud prevention

We may use personal information to:

• Protect the security of our Services;
• Verify accounts or transactions;
• Detect and prevent fraud;
• Investigate suspected unlawful or malicious activity;
• Protect our customers, business and systems; and
• Comply with applicable security obligations.

Legal and business purposes

We may use personal information where reasonably necessary to:

• Comply with applicable laws;
• Respond to lawful requests from government or law-enforcement authorities;
• Establish, exercise or defend legal claims;
• Resolve disputes;
• Enforce our agreements and policies; or
• Protect our legal rights, property and the rights of our customers or others.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to operate the Services, remember preferences, understand how visitors use our website, improve functionality, analyse performance and, where permitted, support advertising and marketing activities.

You may be able to control or disable certain cookies through your browser settings. Some features of the Services may not function properly if certain cookies are disabled.

Where required by applicable law, we will obtain any necessary consent for the use of cookies or similar technologies.

5. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy or otherwise permitted or required by law.

These third parties may include:

• Shopify, which provides the technology and hosting infrastructure for our online store;
• Payment processors and payment service providers;
• Shipping and delivery providers;
• IT, technology and cloud-service providers;
• Website and analytics providers;
• Customer-support providers;
• Marketing and advertising providers;
• Professional advisers, such as accountants, lawyers or insurers;
• Business partners where appropriate and permitted by law; and
• Government agencies, law-enforcement authorities or other parties where required or authorised by law.

We do not sell personal information in the ordinary sense of selling customer databases to third parties.

Where we use third-party marketing or advertising services, those providers may collect or receive information about your interaction with our website in accordance with their own privacy policies and applicable law.

6. Shopify

Our online store is hosted and powered by Shopify.

Shopify may collect and process personal information relating to your use of our Services in order to provide, maintain, secure and improve its services.

Information submitted through our store may be transmitted to Shopify and other service providers involved in operating our Services.

Shopify may also process information in accordance with its own privacy policies and terms.

For more information about how Shopify handles personal information, please refer to Shopify's privacy information:

Shopify Privacy Policy

Where Shopify processes personal information for its own purposes, Shopify may be responsible for that processing and for responding to certain privacy requests relating to its processing.

7. Overseas Disclosure and International Transfers

Some of the third parties we use to provide our Services may be located outside Australia.

As a result, personal information may be disclosed to, stored by or processed by overseas service providers where reasonably necessary to operate our business and provide our Services.

Where the Australian Privacy Act applies to us, we will take reasonable steps required by applicable law in relation to overseas disclosures of personal information.

8. Third-Party Websites and Services

Our Services may contain links to websites, social media platforms or other online services operated by third parties.

If you follow a link to a third-party website, that website will have its own privacy policy and terms.

We are not responsible for the privacy practices, security or content of third-party websites or services that we do not control.

You should review the privacy policy of any third-party website or service before providing personal information to it.

9. Children's Privacy

Our Services are not specifically directed to children.

We do not knowingly collect personal information from children where we do not have appropriate authority or consent to do so.

If you believe that a child has provided us with personal information and you would like us to review or delete that information, please contact us using the details below.

10. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, taking into account the nature of the information and the circumstances in which we hold it.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

You should take reasonable steps to protect your account credentials and avoid sending sensitive information through insecure communication channels.

If we become aware of an eligible data breach that requires notification under applicable Australian law, we will take the steps required by law.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our Services;
• Maintain business and transaction records;
• Comply with legal, accounting and regulatory obligations;
• Resolve disputes;
• Prevent fraud; and
• Establish, exercise or defend legal claims.

When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it where appropriate and permitted by law.

12. Your Privacy Rights and Choices

Depending on your circumstances and whether the Privacy Act applies to us, you may have rights in relation to your personal information.

These may include rights to:

• Request access to personal information we hold about you;
• Request correction of personal information that is inaccurate, out-of-date, incomplete or misleading;
• Opt out of direct marketing communications;
• Make a complaint about how we have handled your personal information; and
• Exercise other rights available to you under applicable privacy laws.

Where applicable, we may need to verify your identity before processing a request.

Some requests may be subject to exceptions or limitations under applicable law.

To exercise a privacy right or make an enquiry, please contact us using the details in the Contact Us section below.

13. Direct Marketing

Where permitted by law, we may use personal information to send you information about our products, services, promotions and special offers.

We will comply with applicable requirements concerning consent and commercial electronic messages.

You can unsubscribe from promotional emails or other electronic marketing communications at any time using the unsubscribe facility provided in the communication or by contacting us.

If you unsubscribe from marketing communications, we may still contact you with non-promotional information relating to an order, transaction, account or other service you have requested.

14. Privacy Complaints

If you have a concern or complaint about how we have collected, used, disclosed or handled your personal information, please contact us using the details below.

We will review your complaint and respond within a reasonable period and in accordance with any applicable legal requirements.

If you are not satisfied with our response, and the Australian Privacy Act applies to your circumstances, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

You can find information about making a privacy complaint at:

Office of the Australian Information Commissioner (OAIC)

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology or applicable legal requirements.

When we update this policy, we will publish the revised version on our website and update the Last updated date above.

Where required by law, we will provide additional notice of significant changes.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to make a privacy complaint, please contact us:

Le Lovinter Boutique

Email: lelovinter.boutique@gmail.com

We will use reasonable efforts to respond to privacy enquiries and complaints in accordance with applicable law.